We're open 7 days a Week* * Individual store hours may vary
Monday - Saturday 8.30am - 6.00pm
Sundays 10.30am - 4.30pm
Bank Holidays 10.30am - 4.30pm

Shopmobility

Shopmobility provides accessible shopping for those who need it and Castle Quay is pleased to support the shopmobility scheme, unlocking the many access barriers faced by people with a disability (permanent or temporary), through the provision of mobility equipment. We have a wide range of customer service facilities to make shopping easier:

Disabled Parking

Disabled Parking is provided in our car park; we have 24 spaces on the ground level and 9 on level 3.

Disabled Toilets

Disabled toilets - these are located in the corridor next to M&S off Union Arcade.

Manual Wheelchairs

These can be hired from Shopmobility located outside Union Arcade entrance. A limited number of manual wheelchairs are also available for free hire from the Customer Information desk in The Mall. Two forms of identification are required.

Motorised Wheelchairs

Motorised wheelchairs and walking frames can be hired from Shopmobility outside Union Arcade entrance.

For more information about Shopmobility, please call contact us.

News & Events