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Privacy Policy

The following statement explains our policy regarding the personal information we collect about you.

1. Introduction

2. What Personal Information is Collected?

3. Who Collects this Information?

4. How Will This Information Be Used?

5. What Communication Can You Expect From Us?

6. With Whom May The Information Be Shared?

7. What Security Procedures Are In Place To Protect The Information Collected?

8. Cookies

9. Opt-Out Procedure

10. Accessing Your Information

1. Introduction

This policy covers our use of personal information that we collect when you use this web site. From time to time, you will be asked to submit personal information about yourself (e.g. name and email address) in order to receive or use services on our website. Such services may include newsletters and competitions. By entering your details in the fields requested, you enable us and our service providers to provide you with the services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy. When using your personal information we will act in accordance with the UK Data Protection Act 1998 and aim to meet current Internet best practice.

2. What Personal Information is Collected?

On certain pages of this web site, we ask you to submit the following information:

  • Your name
  • Your address
  • Your postcode
  • Your email address
  • Your age group
  • Certain demographic information

3. Who Collects this Information?

Bray Leino collects this information on behalf of the Castle Quay Shopping Centre. Bray Leino are located at 1 River Court, Pynes Hill, Exeter, Devon EX2 5JL, UK.

4. How Will This Information Be Used

The information will be used to allow us to respond to your queries. It will also be used to gather broad demographic information about users of the site and of the Castle Quay Shopping Centre. We may use it for marketing purposes, to send you details special offers, promotions and services. We may send you a periodic newsletter. We may use the information to improve our web site, and to customise the web site based on your demographics.

5. What Communication Can You Expect From Us?

We may use your contact details (email address and/or home address) to send you a periodic newsletter, and information concerning special offers, promotions and services. (See Clause 8 on how to opt out of any mailings).

6. With Whom May The Information Be Shared?

Your information may be shared with third party service providers or agents acting on our behalf. These act as intermediaries only and do not retain your information. The information may also be passed to persons where required by law under a court order or subpoena.

7. What Security Procedures Are In Place To Protect The Information Collected?

We understand the concerns you have about giving your personal details over the Internet so we are rigorous about our security procedures. To prevent the loss, misuse, alteration or theft of your information our server uses state of the art encryption to store your information.

8. Cookies

A cookie is a small piece of data recorded on your computer's hard drive by a web site you visit. It is normally used to record user preferences, particularly when shopping on an e-commerce web site. You can set your browser to accept or reject cookies. The Castle Quay web site does not use cookies, therefore you may use the site regardless of whether your browser is set to accept or reject cookies. However, the web sites of our member retailers, which you may access by clicking links in the Castle Quay Centre web site, may use cookies. All retailers' web sites are separate and distinct from the Castle Quay web site. Any content on any retailer's web site is not our responsibility and any representation on a retailer's web site is not our representation.

9. Opt-Out Procedure

You may choose to modify or delete your personal information at any time. Additionally, you may choose to opt out of all further mailings.

To change or delete your information, send us an email, with subject "Change Info" to this address: info@castlequay.co.uk

To opt out of mailings, send us an email, with subject "Unsubscribe" to this address: info@castlequay.co.uk

10. Accessing Your Information

You have the right to request a copy of the personal information that we hold about you and to have any inaccuracies corrected.

(We charge £10 for information requests.) Please address requests to: Castle Quay Shopping Centre, Castle Street, Banbury, OX16 5UN.

We're open 7 days a week

Monday - Saturday: 9.00am - 5.30pm

Sunday: 10.30am - 4.30pm

Holidays: 10.30am - 4.30pm

Store Guide

Click here to download the store guide (.pdf file) PDF download of a store guide to the centre.

Don't have Adobe Reader? Click here to download it the latest version.

Ask a question?

Tel: 01295 256296

Email: info@castlequay.co.uk